Human Touch HT 9500x Review

by Mary Lou | Last Updated: December 2, 2017 When you buy something using the links on our posts, we may earn a small commission at no additional cost to you. Learn more.

Executive Summary

The Human Touch AcuTouch HT 9500x Recliner with Rotating Ottoman was created to redefine elegance, relaxation and comfort. Having premium upholstery, this stylish massage chair showcases a multitude of auto-massage programs inspired by wellness experts.

Company Background

The HT 9500x is manufactured by Human Touch, one of our favorite brands on the site when it comes to durability and design.

Human Touch has been developing multi-patented systems that replicate techniques utilized by massage professionals for over 35 years. Being the top supplier of massage chairs in the U.S., Human Touch combines advanced technology with beautiful design. The company started garnering Design Journal Awards for Design Excellence (ADEX) since 2011 and has never looked back ever since.

AcuTouch 9500x Specs

human touch 9500x


The website provides a brochure, an owner’s manual, and a remote control guide for your reference.

User Specs

User Height Range: 6’5″ (not official; based on customer feedback)
User Max Weight: 285 lbs (129 kg)


The warranty period of the HT 9500x lasts 5 years.

Main Features

human touch ht 9500x

Via TheMassageChair

The HT 9500x has the following features:


Fits small to large users

It’s hard to design a massage chair that fits different body types but somehow, the manufacturer has done it. People over 6 feet and over 200 pounds fit comfortably in this chair, and it’s just as comfortable for more petite people and older children.

Amazing massage experience

As can be expected from the AcuPoint detection system and the massage programs, the 9500x delivers high-quality massage that justifies its tag price. It truly delivers on the pain relief promise and pays for itself when compared to going to a professional masseuse or spa on a regular basis.

Responsive customer support

Human Touch has a dedicated customer support service based in the US that addresses customer concerns. The company has been around for 35 years and always make it a point to highlight their support department.


This model has been discontinued

This chair has already been discontinued. I personally think it’s because it has some fatal flaws which a handful of unsatisfied customers reported:

Because the chair has been discontinued, you can no longer get parts and you can’t ask for a replacement from the manufacturer.


For those who are interested in this chair

Overall, it’s a great chair… when it works. The massage experience is what you would expect from a premium chair. It comes with bells and whistles too like heat and foot vibration.

The problem is that in the case of some buyers, their massage chair started displaying similar problems. Trust us when we say that Human Touch is a brand known for durability so the performance of the 9500x is definitely NOT ON PAR with their other models. Again, this would most likely explain why it is no longer being sold in the Human Touch website.

You can still buy this chair from Amazon but we don’t recommend it. Instead, we’d encourage you instead to:

  1. Check out the better Human Touch models
  2. Go through our Top 10 Best Massage Chair list
  3. Check out our all-year round bestseller, the Kahuna LM6800

(The Kahuna is a budget chair though and if you have real dough to spend, please check out the Luraco or the Inadas in our top massage chair list.)

For 9500x owners who are having issues

If you bought one and are having trouble with it, here are your options:

  1. Go to the Human Touch website and contact them directly. The direct link is HERE.  You can call or email. Please note that they have no weekend support so take that into consideration if you submit a report on a Friday.
  2. Leave a feedback on the Amazon product page. They’ve responded on there to negative feedback. You’d be told to contact them (same info that you would get from their support page) but it should make some difference that you gave feedback on a public platform. (Just be sure to update your feedback if they give you amazing service after.)
  3. Because this model has been discontinued, parts won’t be available. They also can’t give you a replacement for the same chair. Instead, negotiate for a swap if you got it new or a big discount on a replacement if you’ve had your chair for awhile. You don’t lose anything by attempting to negotiate.
Human Touch AcuTouch 9500x Premium Leather Full-Body Massage Chair Recliner with Rotating Ottoman
10 Ratings
Human Touch AcuTouch 9500x Premium Leather Full-Body Massage Chair Recliner with Rotating Ottoman
  • Material: The HT-9500 full body massage chair is made of premium leather and memory foam
  • Elevating and extendable foot-and-calf massager fully converts into ottoman
  • AcuPoint detection system scans the entire length of the back, mapping key pressure points to target

Last update on 2023-04-01 at 05:36 / Affiliate links / Images from Amazon Product Advertising API / More info

Author: Mary Lou
In the Before Times, Maru spent vacations traveling and making stops at showrooms to test the latest massage chair models. Nowadays, she’s hunkered down in her small sunlit home dotted with her ever-growing collection of fiddle fig trees, indoor plants, and Himalayan salt lamps. Find her at LinkedIn.